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027 959 5000
#1 IT Support On The Kāpiti Coast. Fast, Friendly & Affordable.
Upfront, no nonsense IT tech support at competitive prices. Our friendly IT engineers get the job done, the first time, everytime.
Whether you need help with your computer, software, wireless, smart technology, data recovery or a major project, get in touch - we're available daily, often at short notice.
Why use Kāpiti IT?
Local IT Guys.
Best IT Experience.
Personal service
We know your tech inside out. We don't franchise or churn through staff. Your tech will know you by name and will be someone you can rely on.
On demand help
Whether somethings not working as it should or an emergency, or you'd like to do a big project, we'll be there to assist you every time.
Sociable techs
Yes we're techy, but we can hold a conversation in simple terms, not technical jargon that's impossible to decipher, that's a promise.
All your devices
We don't just look at your primary device, we're able to take care of your phone, tablet, smart TV and other technology such as smart home.
Dear IT User,
Are you looking for a fast, reliable and friendly IT team to look after your tech needs, home or away, work or leisure at a time that suits you?
Kāpiti.IT may be the local company you're finally looking for. Available daily, often at short notice, all day until 8pm at night, including weekends and public holidays, we work on your terms at budget friendly prices.
We handle everything, from basic computer troubleshooting and software assistance, through to smart home installations, to fixing slow wireless, to printer setup and configuration, smart technology configuration and everything in between.
Our team have over 25 years of industry experience, working with Windows, Mac OS as well as a wide range of mobile technologies including Apple, Android and Blackberry.
Further, we carry a wide range of spares and new hardware in our vehicles including power cables, chargers, batteries, wireless routers, CAT cable, access points and computer components to get you back up and running ASAP without nipping down to the electronics store, on your time!
We offer fast affordable service, with same or next day callouts and 24/7 support if required. Additionally we offer a wide range of small business IT support, local partner support and cyber security audits and recoveries as well as high level IT training packages.
Before paying $160-$200/hr elsewhere, give us a ring or make a real time booking and experience our industry leading service today.
BOOK A IT EXPERT
Simple pricing without hidden fees or charges.
Best Value
Residential
$115
Per hour. Minimum 1 hour.
Billed in 15 minute increments after first hour.
Business (+GST)
$125
Per hour. Minimum 1 hour
Billed in 15 minute increments after first hour.
*15 minute fast fix fee: If we arrive and fix your issue within 15 minutes or less, you'll only pay a $82.50(including GST) callout fee ( or $102.50+gst for business). Any travel surcharge may still apply.
After 1 hour: After 16-60 minutes we charge in 15 minute increments. Reasonable discretion is always provided.
Expected commit time: Most jobs are next business day unless we can fit you in same day or weekend (+$57.50 fee on first hour) - call early in the morning. If it's an emergency and can't wait, our office staff can attend your site as soon as possible for a 100% surcharge (i.e. double usual rates).
Business hours: Our standard hours are Monday to Friday 8am to 8pm. We have more availability in the afternoons and evenings.
Saturday & Sunday: We are available on both days subject to availability. There is a $50+gst ($57.50) first hour surcharge on top of the usual Callout fee. If same day emergency refer to 100% surcharge above plus this fee.
After-hours (8pm-8am / public holiday): A 100% surcharge applies for our 24/7 support service. i.e. double usual rates.
Long distance travel surcharge: Kāpiti Coast is free of charge. Outside Paekākāriki to Te Horo there are surcharges due to distance/petrol/time. Please check rate card - this is around $25-$65 depending on distance from Paraparaumu.
Kāpiti IT Services We Offer
We are more than capable with all IT services, but these are our most common.
From slow or problematic Internet, to Wi-Fi dropouts, deadspots and weak signal. Installing new routers, access points or long distance WiFi.
Installing the latest smart home tech - configuration or integrations with other IT in your home or business. Sales and support for technology.
IT Hardware
Whether you have a computer issue or would like to buy and move over to a new one. Plus data recovery, RAM upgrades and more.
Assistance with supplying, install, configuration and training on latest software. Microsoft licensing, including migration to Office 365.
Assistance with fixing printers, scanning and the installation of new ones. Setup with network, Airprint or business purposes.
From website setup, hosting, DNS to eCommerce such as Shopify, Woocommerce. Assistance with 3rd party apps such as Microsoft 365.
Supply and configuration of antivirus software. Recovery from viruses, ransomware, malware. Security audits for suppliers or peace of mind.
If your hard drive is dead, or your computer won't boot, recovering data is important, call us right away before damaging the drive further.
+ Much More. View All Services
Frequently Asked Questions
Why use Kāpiti.IT?
We've been working in IT professionally for over 25 years, since we were kids. We know everything there is to know across a wide range of IT services from hardware, software, wireless, smart home, security and anything you can think of. Your time is valuable, you could spend 5-6 hours trying to fix or setup your new piece of technology yourself, or you could book us and we'll get done within an hour or two.
Similar to calling a builder or a plumber, we carry all the tools and spare parts for common IT issues, to get you back up and running fast, or maybe you've got a big project or IT task you'd like us to help with, or complete for you. Some projects include wireless coverage outside, cabling new areas for cameras or Internet access points, creating an amazing smart home controllable from a dashboard, or simply buying, setting up and securing a new computer.
Further, we are totally upfront with you, if we are unlikely to be able to help, or the callout is going to take more than an hour or two, we will tell you before we visit, and can recommend local businesses that may be better to assist you instead. Remember, we come to you, so charge an hourly labour fee, not all jobs are suited to this. We'd much rather have you back for a future job, than for you to be hit with a high bill that you're not expecting and are unhappy.
When can you come?
Chances are if you're reading this in the morning, we can fit you in today (+$57.50 first hour) or tomorrow (included in hourly rate). If it's an emergency, for an additional fee we can guarantee same day service (+double the hourly rate). We offer more availability from 4.00pm daily, as this is when you're home from work and is our most requested time, we also have coverage on Saturdays and Sunday - subject to an additional weekend Callout fee (+$57.50 first hour). Our online booking form only allows next day booking, so please give us a ring if you'd like to be fitted in earlier.
We are available 24/7 - public holidays and between 8pm - 8am there is a surcharge (+double hourly rate).
How much do you charge?
We charge a minimum of $115 for residential and $125+gst for business/commercial Callouts. Our 15 minute fast fix fee applies to both residential and business/commercial clients and is good for return visits or issues that are fixed right away. After the 1st hour we charge in 15 minute increments. Reasonable discretion is always provided, we won't bill you 15 minutes if it's a few minutes past the first hour.
On weekends and same day there is a $50+gst callout fee ($57.50). Sometimes we can do same day to move jobs forward, there is no additional fee for this. From 8pm - 8am and on public holidays we have a double rate surcharge for our 24/7 service.
Some addresses outside Kapiti Coast have an additional surcharge for travel/petrol. Check our rate card for pricing or please ask if you're unsure. Otaki and north and Pukerua Bay and south will incur additional travel fees.
Are you mobile only, or do you have an IT shop?
Yes we are mobile only, there's no shop. We primarily cover Kapiti Coast from Pukerua Bay to Manakau. We do service Porirua, Wellington, Ohau and Levin on certain days so please do get in touch if you live there.
This does mean that not all IT tasks are suited to us, and a local IT store may be able to do certain jobs for a fixed fee - such as fixing dropped or damaged devices, reinstalling Windows or computer booting issue/s.
What IT services do you actually do?
We offer a wide range of hardware, software, wireless, smart home, cyber security, cabling and smart technology services. We're also able to help with printers, scanners, tablets, smartphones, home audio and games consoles. Please note we are unable to fix damaged, dropped, smashed screens or similar hardware faults - we recommend you check with your manufacturer or retailer for official repair processes. Checkout our full range of services here.
What IT things do you not do/cover?
We have a list of things we won't be able to assist with here. The main ones we cannot assist with are fixing dropped or damaged devices such as tablets, laptops, mobiles. Further we don't work on gaming or custom built computers including BIOS, booting issues - please check with your retailer/manufacturer/friend who built it for a repair or servicing advice. There are computer repair stores that can assist with such computers. Additionally high level networking or business support requires our business Callout. If in doubt, please ring and ask to avoid disappointment.
How do I pay?
We offer bank deposit or Paypal and is the only option with no added fees. We also take cash on site, or can accept EFTPOS (+3%) and credit card payments in person (+3%) and via our website.
Please pay all invoices within 7 days.
Larger projects and hardware will often require a 50% deposit due to the upfront cost involved with supplying equipment.
Can you support my small business?
Yes we can however we have a business Callout rate.
15 Day Money-Back Guarantee
If you're not completely satisfied with our services, we'll refund your money in full. All we ask is that you let us try and fix the issue first. The 15 days starts after full payment has been made on your invoice assuming this was made within 7 days after your Callout.
You'll need to let us know why you'd like a refund with a phone call or email to our helpdesk however we definitely won't make things difficult - we'd just like to improve for next time.
Excludes any hardware purchased and supplied, unless faulty.
Find Kāpiti.IT On The Map
Contact Us
Get in touch.
We'd love to discuss with you over the phone, but sometimes you may want to ask for help or guidance over email. Please complete the form and one of our team will reply within 1 working day.
For faster response, please call - if we're out on a job or unavailable please leave a detailed message. We will call you back ASAP.
OUR EMAIL:
support@kapiti.it
OUR PHONE:
027 959 5000
KĀPITI.IT
Your IT services provider here on the Kāpiti Coast, offering fast response on site IT support and projects for residential and small businesses. No job is too big or small. We come to you, book in real time and secure your spot.
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Owned & Operated By Kapiti IT Limited - C/N: 8187344
Available In: Waikanae | Paraparaumu | Otaihanga | Paekakariki | Raumati | Te Horo | Otaki | Manakau | Ohau | Levin