Simple. Honest. Pricing

We Use Time & Materials Billing

How Our Callout Fees Work

Hourly Fee


Per hour inc. gst

Available 8am - 10pm
Available Weekends
Experienced IT expert
Time & Materials Billing
Satisfaction Guarantee

+ Travel Fee


One time fee on top.

$0 (FREE) from Paekakariki to Te Horo
$25 for Hautere, Otaki, Otaki Forks & Pukerua Bay
$45 for Manakau, Ohau, Kuku, Porirua
$65 for Levin, Waikawa Beach, Muhunoa East

+ Is It An Emergency?


24/7  callout surcharge.

Available 24/7
Same day callout
Guaranteed response.

All Callouts are minimum of 1 hour + travel surcharge (if applicable).

Are you a business? Checkout our business IT support rates.

What We Charge


We're pretty upfront about what we charge. Our standard residential hourly fee is $95 including GST. All callouts are booked with a minimum of one hour regardless of the duration on site. So whether your job takes 15 minutes or 60 minutes, we will charge you $95. After one hour, we charge in 15 minute increments regardless of time taken.

Travel is free for Paekakariki to Te Horo clients and a surcharge applies for some areas: 

  • Hautere / Otaki Forks / Mangaone: +$25
  • Otaki / Otaki Beach / Manakau: +$25
  • Pukerua Bay: +$25
  • Manakau / Ohau / Kuku / Porirua: +$45
  • Levin / Waikawa Beach / Muhunoa East: +$65.

We would strongly advise choosing a remote session if your issue doesn't require face-to-face consultation, as you'll save on the travel charges. Our fees vary from $25, $45 and $65. 

For long term clients and those who book us once a week (or more) then we are happy to offer a reduced rate on travel and/or hourly fees, please reach out to us.

Sometimes you may require hardware, software or licenses to complete a task, resolve an issue or get back up and running. We can supply these at our trade price or you can purchase directly from PB Tech or Jaycar and we'll install it. 

High value products may require upfront payment to secure an order. Our techs carry most common parts in their vans such as cables, chargers, batteries, hard drives which can be swapped quickly if required and material fees added to your bill.

Some jobs may require a return visit, your tech will discuss likely callout fees upfront so you're fully aware of likely charge/s.

Finally, we charge no payment fees on cash, bank transfer, debit/credit card payments. Customers can also pay with Afterpay or Alipay but a 7% surcharge applies. 

Payment Methods We Accept


Your IT services provider here on the Kāpiti Coast, offering fast response on site IT support and projects for residential and small businesses. No job is too big or small. We come to you, book in real time and secure your spot.

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