027 959 5000
#1 Kapiti Managed IT Services
Your small to medium business needs a trusted and reliable IT service provider that knows what they're doing. Equally you don't want to pay $400 an hour for that support or lock yourself into a long term contract.
Our managed IT services look after your fleet of workstations, servers, applications, on site networking equipment and most importantly cyber security. When issues arise we're contactable via phone, email or on site at your business premises or home office.
We focus on the very best solutions for our clients. If you want the cheapest we probably aren't going to win on that front. If you want the best licensing, best security, best recommendations and best support for your business, you'll find it at Kapiti IT.
Why use Kāpiti IT?
Kapiti Managed IT Services
Best IT Experience.
Personal service
We know your tech inside out. We don't franchise or churn through staff. Your tech will know you by name and will be someone you can rely on.
On demand help
Whether somethings not working as it should or an emergency, or you'd like to do a big project, we'll be there to assist you every time.
Sociable techs
Yes we're techy, but we can hold a conversation in simple terms, not technical jargon that's impossible to decipher, that's a promise.
All your devices
We don't just look at your primary device, we're able to take care of your phone, tablet, smart TV and other technology such as video conferencing.
Local, Professional IT Support That Works the Way Your Business Does!
Running a business today means relying on technology more than ever. But when things go wrong — whether it’s your internet dropping out, your printer refusing to connect, or a system crashing at the worst possible time — you need fast, reliable help from someone who actually understands your setup.
That’s where Kapiti.IT comes in.
We're a locally based managed IT services provider offering expert support to businesses across the Kāpiti Coast. Whether you're a sole trader, a small business with a growing team, or a larger organisation with more complex infrastructure, we’re here to help keep your technology running smoothly — so you can focus on running your business.
Why Choose Kapiti.IT?
Unlike nationwide IT providers or large managed service platforms, we’re not trying to fit you into a one-size-fits-all solution. We get to know your business, your people, and your systems — so when something goes wrong, we’re already familiar with how things are set up and can get straight to the solution.
Whether you need us:
- Every week
- Once a month
- Or only when something breaks...
- ...we’ve got you covered.
Our flexible service model allows you to choose how and when you engage with us, and our affordable rates ensure you’re only paying for what you need — not a bloated monthly contract with expensive hidden fees.
What We Offer
We provide everything from one-off technical help through to fully managed IT services. You can rely on us for:
- Fast on-site assistance across the Kāpiti Coast
- Remote troubleshooting and support
- Hardware and device setup (printers, computers, routers and more)
- Internet and wireless network setup and repairs
- Business-grade Wi-Fi solutions for offices, shops, motels, and more
- Cybersecurity support and recovery
- Full IT infrastructure management.
Need help choosing the right tech?
We also offer expert advice, procurement, and installation services for business software and hardware.
Don’t Get Locked Into Overpriced National Contracts
It’s tempting to sign up with a big-name managed service provider — especially when they promise “unlimited remote support.” But here’s the catch: when you actually need someone on site, you could be paying $300–$400 per hour, plus travel, plus goodness knows what else, just to get a technician to your premises.
That’s fine for simple password resets. But when you’re dealing with a real problem that's grinded your business to a halt— like replacing a faulty machine, configuring a network, or recovering from a cyber incident — you need someone who can turn up quickly, fix the issue properly, and not break the bank doing it.
Local. Affordable. Dependable.
Because we focus on the Kāpiti region and keep our team local, we can respond faster, charge less, and offer a far more personal service. When you work with Kapiti.IT, you’re not a ticket number in a national queue — you’re a valued client with a direct line to real people who care about your business.
Let's Talk
If you're looking for a trusted, down-to-earth IT partner who’ll have your back when things go wrong — and help you plan ahead to prevent issues before they happen — Kapiti.IT is ready to help.
Get in touch today to learn how our tailored managed IT services can support your business, save you time, and help you thrive with technology that works.
Managed IT Services We Offer
We are more than capable with all IT services, but these are our common tasks.
Computer Support
From booting issues to faulty components, we'll get your computers back up and running or if under warranty, work with the vendor to replace and reimage them.
OS Imaging
Want all staff to have the same apps, settings and access? We can create an image and deploy this to all your computers for simple support and maintenance.
Microsoft 365
Support, provisioning and management of your 365 services such as email, Onedrive, word, excel and other Microsoft products such as MS Teams.
Cyber Security
From end user device antivirus to endpoint security with MS Defender or Huntress, we can ensure your business is secure from malware, viruses and attacks.
Application Support
Level 1 troubleshooting and escalation for popular apps such as Office, Adobe, Xero, AutoCAD, POS systems and any other business specific app you might use.
Cloud Services
Setup and support for cloud services such as Azure, AWS and other cloud storage solutions such as Onedrive, Wasabi, Google Drive, Dropbox and Box.
Office Networking
From upgrading routers, firewalls, switches, access points and cabling, to network configuration, vlan tagging and new device IP setup, we do it all.
Print / Scan
Support and configuration for all your printing and scanning needs as well as escalation with your printer vendor such as Fujifilm, Epsom, Canon or any other brand you use.
Remote Support
Assistance with minor tickets such as password resets, stuck sessions, computer issues that don't require on site visits.
Fleet Upgrades
Upgrading hardware such as RAM or SSD, to setting up new laptops, computers, tablets and configuration of these. Also resale of old devices.
Websites & DNS
We can manage your website with our NZ hosting, or simply keep it updated and secure. Plus we can manage all your DNS entries via our platform.
Patching & Updates
Keep your devices up to date and secure with a monthly patching schedule. We will update all devices and identify any issues if needed.
Wireless & Internet
Get the best wireless for your business including guest hotspots, internet security and assistance if your Internet goes down.
Procurement
From new computers, software licensing, peripherals, telephony and other IT hardware, we can supply and install it.
Servers & VMs
Whether you have on site servers or cloud instances with Azure, AWS or other platforms, we can support these for you.
Telephony & Mobile
From VOIP phones to mobile device support, we provide a range of telephony services for your business employees and contractors.
*one price does not fit all businesses so please contact us for a no obligation quote.
Common Kapiti Managed IT Services
Frequently Asked Managed IT Questions
What exactly are "Managed IT Services" and how can they benefit my business?
Managed IT Services refer to the ongoing management and support of your business’s technology — including computers, servers, networks, software, and cybersecurity — by a third-party provider like Kapiti.IT.
Instead of hiring an in-house IT team or waiting for something to break before calling for help, we proactively monitor, maintain, and support your systems to prevent problems before they arise. This means fewer disruptions, faster response times, improved security, and more predictable IT costs.
Whether you just want someone reliable to call when something goes wrong, or you're looking for full end-to-end IT management, we tailor our services to your business needs — large or small.
I’m a sole trader with only one or two devices. Am I too small for your services?
Not at all. Many of our clients are sole traders or small businesses with only a handful of devices — and we’ve designed our support packages and pricing with you in mind.
We understand that even the smallest businesses rely heavily on their tech to get the job done, and we’re here to help keep things running smoothly, affordably, and without any unnecessary overhead.
Whether you’re a tradesperson needing help with mobile connectivity, or a home office needing secure backups and email troubleshooting, we’re just a phone call away.
How do your prices compare with bigger IT companies or national service providers?
Most large IT providers use a “managed services” model that includes unlimited remote support — but charge premium rates for any on-site assistance, often between $300–$400 per hour, not including travel or waiting time.
At Kapiti.IT, we believe in transparent, fair pricing. Our hourly on-site rates are affordable and clearly outlined from the start. Because we’re local to the Kāpiti Coast, we can respond quickly without tacking on hefty travel costs.
Plus, you’re not paying to support a national help desk or layers of middle management — just local technicians who know your business and deliver hands-on help.
What kind of IT services can you help with or support?
We handle just about everything IT-related for businesses, including but not limited to:
- Troubleshooting internet or wireless problems
- Setting up new computers, printers, or other devices
- Email configuration and migration
- Software licensing and installation
- Virus and malware removal
- Cybersecurity advice and incident recovery
- Networking, Wi-Fi, and office cabling
- Cloud storage and backup solutions
- Ongoing proactive IT maintenance
- Helping you plan your technology growth
Whether it’s a one-off emergency or part of a larger IT strategy, we’re equipped to help.
What makes Kapiti.IT different from other IT MSPs?
We’re not a faceless call centre. We’re a small, local team focused on long-term relationships, not short-term fixes.
Here’s what sets us apart:
Local presence: We live and work in the communities we serve — meaning fast response times and in-person support when you need it most. Other MSPs are based in Wellington or Auckland and commute out to Kapiti or sub-contract a local to handle the on site piece.
Flexible service options: No rigid plans or long term contracts. We work how you want — ad hoc, monthly support, or fully managed IT services. Others shy away from adhoc and break/fix, but we see it as a good opportunity to prove ourselves before you commit to a monthly retainer that includes a fixed number of hours per month or services.
Affordable pricing: Transparent hourly rates and no hidden fees. We have rates for scheduled, same day, weekends and after-hours. Additionally a rate for remote vs on site.
Personalised support: We take time to understand your systems and workflows, so we can resolve issues faster and make better recommendations. You won't be told to call the 0800 number and speak to the Level 1 team first who have no idea who you are or what your business does.
One point of contact: You deal with the same small team every time, not a rotating help desk of strangers struggling through documentation to find a solution.
Recommendations and guidance: Where we see risks we'll let you know and how we can help support a transition to something better. This could be your lack of Microsoft licensing for security or adding additional layers of protection to your email. We don't compete to be the cheapest MSP and often require you to commit to new technology before we can take your support on to minimise risks to your business and us.
How quickly can you get someone on site if I need help urgently?
Because we focus on the Kāpiti Coast and surrounding areas, we’re able to respond faster than national providers. In many cases, we can be on site the same day — often within a few hours.
We aim to minimise downtime and keep your business running. For urgent issues, just give us a call and we’ll prioritise your request right away.
What Kapiti areas do you cover?
We proudly serve businesses throughout the Kāpiti Coast and surrounding regions, including:
- Paraparaumu & Paraparaumu Beach
- Raumati & Raumati Beach
- Waikanae & Waikanae Beach
- Paekakariki
- Peka Peka
- Te Horo
- Hautere - travel time applies.
- Ōtaki - travel time applies.
- Manakau - travel time applies.
- Ōhau - travel time applies.
- Levin - travel time applies.
- Pukerua Bay - travel time applies.
- Reikorangi
- Maungakotukutuku - travel time applies.
If you’re not sure whether you’re in our service area, just reach out — we’re happy to accommodate where possible.
How do I get started with Kapiti.IT?
It’s simple. Just give us a call, send an email, or fill in our contact form. We’ll schedule a time to chat about your business, your current IT setup, and where you might need IT support.
There’s no pressure, no hard sell — just honest advice and a chance to see whether we’re a good fit for your needs. From there, we can tailor a service approach that works for you, whether it’s casual support or a full managed services plan.
Contact Us
Get in touch.
We'd love to discuss with you over the phone, but sometimes you may want to ask for help or guidance over email. Please complete the form and one of our team will reply within 1 working day.
For faster response, please call - if we're out on a job or unavailable please leave a detailed message. We will call you back ASAP.
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OUR PHONE:
027 959 5000
Kapiti.IT is a local managed IT provider
KĀPITI.IT
Your IT services provider here on the Kāpiti Coast, offering fast response on site IT support and projects for residential and small businesses. No job is too big or small. We come to you, book in real time and secure your spot.
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Available In: Waikanae | Paraparaumu | Otaihanga | Paekakariki | Raumati | Te Horo | Otaki | Manakau | Ohau | Levin