Emergency IT support is an immediate, on-demand service designed to address critical IT issues that require urgent attention. These could include system outages, hardware failures, or security breaches that, if left unresolved, could severely impact business operations. Our team of skilled engineers is available to diagnose and resolve issues quickly, minimising downtime and preventing potential data loss or further complications.

We handle a broad range of IT emergencies, including but not limited to:

Server failures: If your server crashes or goes offline, we work to restore it quickly to minimise business disruption.

Network outages: We resolve issues with internet connectivity, internal networks, and Wi-Fi to get you back online. If an issue is ISP related we can work with your upstream provider to resolve too.

Cybersecurity breaches: We respond to virus or malware attacks, ransomware events, unauthorised access, and data breaches, implementing security measures to mitigate further risks or data loss. 

Hardware malfunctions: We repair or replace faulty hardware such as computers, routers, and switches that are critical to your operations. Can also assist with POS, Eftpos triage and other vendor equipment. 

Software crashes: We provide troubleshooting and solutions for critical software failures that halt your work processes.

+ much more. 

Our response times vary depending on the nature and location of the issue, but we prioritise emergencies and aim to provide immediate assistance. For remote issues, we can often respond within 15-30 minutes to begin troubleshooting. For on-site support, we strive to be on location within a 1-2 hours, depending on your proximity and staff workload. We understand the importance of fast resolution, so we always work to restore your systems as soon as possible and will keep you updated throughout the dispatch process.

We provide emergency IT support for a wide range of businesses, from small to medium enterprises (SMEs) to larger corporations across various industries. Whether you’re in retail, finance, healthcare, education, or another sector, we understand that each business has unique IT needs and critical systems that can’t afford to be offline. Our solutions are tailored to suit the specific operational requirements of your business.

While we’re here to help when emergencies arise, prevention is always the best strategy. We recommend regular system maintenance, including patch management, hardware health checks, and network security audits, to reduce the likelihood of critical issues. We also advise implementing comprehensive backup solutions and disaster recovery plans. Our team can assist with setting up these preventative measures to safeguard your business.

We will invoice you - you can pay via bank deposit, card payment, cash or Paypal.