027 959 5000

Get Help With Email Setup, Support & Troubleshooting

Whether it's POP, IMAP, Microsoft, Google, Xtra, Vodafone or something else, we know them all and have experience working with a wide range of email providers from web mail to Outlook and Mail.

Whether your email has stopped working, run out of space, lost your archive file, personal folders or something bigger such as migrating from one email provider to another (i.e. Xtra to Microsoft 365), or setting up a Microsoft 365 business account using your own domain names we've got the tools, expertise and know-how for a seamless transition or setup process.

Get in touch today and see how we can help with your email. 

Why use Kāpiti IT?

Kapiti Email Services
Best IT Experience. 


Personal service

We know your tech inside out. We don't franchise or churn through staff. Your tech will know you by name and will be someone you can rely on.

On demand help

Whether somethings not working as it should or an emergency, or you'd like to do a big project, we'll be there to assist you every time. 

Sociable techs

Yes we're techy, but we can hold a conversation in simple terms, not technical jargon that's impossible to decipher, that's a promise.

All your devices

We don't just look at your primary device, we're able to take care of your phone, tablet, smart TV and other technology such as smart home.

Dear Email User,

Are you having issues with your email? Has it just stopped working and you're at a loss as to what to do?

Are you getting bounce messages, or worse, receiving emails from clients and friends saying they can't email you

Maybe you've had a new phone and need everything moved across to the new one, or you've got a new piece of tech (tablet?) and want to setup your emails on there too

Whether you've got a kiwi icon such as an Xtra, Yahoo or Vodafone email address, or something more recent (Google, Hotmail, Microsoft 365, Protonmail) we'll get you up and running again.

Most common email issues relate to Windows updates breaking the settings or a damaged Outlook profile (think, corrupted OST or PST files), but our IT geeks are well experienced with a wide range of issues and will get you back on track.

Further if you'd like to discuss moving your emails from one provider to another, i.e. Google to Microsoft 365 (common for businesses) our migration service is something you should consider.

Lastly if you're keen on getting Outlook or the full office suite but are put off by the cost involved, or previously had a copy but lost it when your last IT reformatted your computer, it might be time to look at buying a new copy - Kapiti.IT can assist with this too.

Get in touch for a chat about your email needs.

Common Kapiti Email Tasks

Setup email on a new phone or tablet
Move POP3 or archives / personal folders from old device to new one
Migrate email from old provider to Microsoft 365
Fix Outlook ost or pst issues, profile corruptions
Assistance with shared mailboxes, calendars
Assistance with integration with Microsoft teams or Zoom for meetings
Assistance with Google workspace or Microsoft 365 email
Assistance with your domain name with email providers
DMARC, DKIM, SFP and MX records for your email
Migration from Microsoft 365 business back to local email provider

Frequently Asked Email Questions

What is the Xtra email settings for Outlook?

We recommend you choose IMAP unless you're forced to use POP3 by your provider. IMAP keeps a copy on the web server so if you need to access the same emails in multiple places they'll be there. POP3 downloads to the device and removes it from the web server, thus only accessible on one device and can cause data loss if you're not careful.

IMAP is real time, if you delete an email on your phone, tablet or laptop, it will delete it on all those devices!

IMAP Settings
Incoming Mail Server:
imap.xtra.co.nz
Incoming port: 993 (TLS)

Outgoing server:
send.xtra.co.nz
Outgoing port: 465 (TLS)
Username: Your full email address, for example, joe.bloggs@xtra.co.nz

POP3 Settings
These are the standard settings used by most email apps. POP3 uses a lot more space on your computer as it stores a copy of all your emails on your computer. If there are lots of emails to download, it could use a lot of data when setting your email up for the first time. Windows 8 Mail does not support POP3.

Incoming server: pop3.xtra.co.nz
Incoming port: 995 (TLS)
Outgoing server: send.xtra.co.nz
Outgoing port: 465 (TLS)
Username: Your full email address, for example, joe.bloggs@xtra.co.nz

What is the best email provider to use (free)?

We personally prefer using Outlook/Hotmail as it's simplicity and powered by Microsoft. Google Mail is another popular offering but personally it's a little clunky for our liking. Other more security focused providers include Protonmail, Fastmail among others. We recommend shying away from small email hosting providers as they are notorious for getting their IPs blacklisted which will result in many missing emails.

Why am I not receiving emails?

Most common issue is they are in your junk/spam folder, if not there then in your Other folder rather than your Focused if you are using the two mailbox options (common with Microsoft 365, Hotmail).

If still nothing, send yourself a test email from another email address or ask a friend or partner and see if they get a bounce message, if they do then have a look at the message.

It will say the reason for rejection, it may be something such as the mailbox does not exist - which usually means you haven't paid your bill (common with Google). If it says the mailbox is full, you'll need to delete some emails. If it's more serious then please contact Kapiti IT and we can assist you to decipher the error and advise on the next steps.

Why can't I email someone I always email?

If this happens you will nearly always receive an immediate bounce/error message or a delayed response. Once you've got this message read through the message and find the reason for the email being generated. It will usually say the message was rejected by the receivers end due to a number of reasons;

It will usually say it's full or no longer exists. The latter being related to likely not paying a bill or being blocked for spam or something similar. You'll need to call or message your contact another way and ask them to resolve.

If the message says your IP has been blacklisted or rejected due to failing a DKIM or SFP check, then you'll need to speak with your own email hosting provider. If this is Microsoft or Google it can be tricky but will likely be affecting more than one person. If you've got your own email hosting (i.e. Microsoft Business) speak to your IT guy or give us a ring and we can help you. If it's a small email host such as a local NZ business, give them a ring or log a ticket.

I can't open my Outlook profile as it says it's corrupted

If you happen to have an IMAP email service or use one of the big companies such as Microsoft, Google, Protonmail, Hotmail or Yahoo then this won't be too much of an issue as you can recreate the Outlook profile and delete the old one. Your emails will redownload again - depending on how many you've got this might take a while.

The problem has always been those using POP3 - it is quite old technology now but we do see some people using it still and this can be problematic if Outlook profile is corrupt, and/or your computer packs up and requires reformatting as you would lose everything.

Please give us a ring if you need help with recreating an Outlook profile.

Contact Us

Get in touch.

We'd love to discuss with you over the phone, but sometimes you may want to ask for help or guidance over email. Please complete the form and one of our team will reply within 1 working day. 

For faster response, please call - if we're out on a job or unavailable please leave a detailed message. We will call you back ASAP. 

OUR EMAIL:

support@kapiti.it

OUR PHONE:

027 959 5000

KĀPITI.IT

Your IT services provider here on the Kāpiti Coast, offering fast response on site IT support and projects for residential and small businesses. No job is too big or small. We come to you, book in real time and secure your spot.

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Available In: Waikanae | Paraparaumu | Otaihanga | Paekakariki | Raumati | Te Horo | Otaki | Manakau | Ohau | Levin

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